Refund policy

Returns & Exchanges Policy

Last Updated: June 2026

At Cotton Cartel, we want you to feel confident in your purchase. If something isn't quite right, we're here to help.

We accept returns of unworn, unused items in their original packaging within 30 days of delivery.

To be eligible for a return, items must:

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

If you received the wrong item or your product arrived damaged or defective, we will gladly replace it at no additional cost.

Please contact us within 7 days of receiving your order so we can assist you.

For hygiene reasons, we are unable to accept returns or exchanges on:

We reserve the right to refuse returns that do not meet the above conditions.

If your order arrives damaged or defective, please contact us at hello@cottoncartel.com within 7 days of delivery and include:

We will review the claim and work with you to find a suitable solution.

Customers are responsible for return shipping costs unless:

We recommend using a tracked shipping service, as Cotton Cartel cannot be responsible for returns lost in transit.

Sale, promotional, and clearance items are considered final sale and are not eligible for return or exchange unless they arrive damaged or defective.

First Pair Guarantee

If you're not satisfied with your first pair of Cotton Cartel socks, contact us within 14 days of delivery. We'll work with you to find a solution.

For return or exchange inquiries, please contact:

hello@cottoncartel.com

We aim to respond to all inquiries within 2 business days.